Prepared for United States Agency for International Development (USAID)/Indonesia Prepared by RTI International 3040 Cornwallis Road Post Office Box 12194 Research Triangle Park, NC 27709-2194 In collaboration with International City/County Management Association (ICMA) Computer Assisted Development Incorporated (CADI) Democracy International (DI) Indonesian Media Law and Policy Center (IMLPC) RTI International is one of the world’s leading research institutes, dedicated to improving the human condition by turning knowledge into practice. Local Governance Support Program Final Report Contract No. LGSP worked with a multi-stakeholder group of citizens and health department staff to develop the charter, the motto of which is “excellence in service-and service with a smile.” Photo credit: Judith Edstrom It was prepared by RTI International.Ĭover photo: A health worker examines a patient at the Tanjung Morawa Health Clinic in Deli Serdang, North Sumatra, which adopted a citizen service charter for delivery of health services. Local Governance Support Program DecemThis publication was produced for review by the United States Agency for International Development.
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